“Staff are always friendly, respectful, and willing to offer assistance when asked.”

Each year The Spectrum Network collects input from individuals receiving services, as well as stakeholders (i.e., guardians, case managers, board members, etc.), regarding satisfaction and quality of services. These surveys are very important to us as we strive to provide excellence in our programs. Your feedback helps us identify new ideas as we continue to build on improving the lives of those we serve.

“I have a choice. I always have choices.”

Client Satisfaction

  • Supports | 97%
  • Service Needs | 99%
  • Communication | 96%
  • Plan Involvement | 96%
  • Accessibility | 96%
  • Staff Knowledge | 96%
  • Assistance with Concerns/Barriers | 97%
  • Transportation | 99%
  • Community Involvement | 99%

Overall Satisfaction | 97%

Client Satisfaction

  • Responsiveness | 77%
  • Accessibility | 100%
  • Dignity/Respect of Individuals Served | 100%
  • Communication | 97%
  • Staff Support | 94%
  • Staff Knowledge | 94%
  • Community Involvement | 90%

Overall Satisfaction | 90%

“I feel that I am always treated respectfully and welcomed in a friendly tone when I talk to staff or when I visit.”

    Posted April 28, 2019 in Spectrum News
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